Exchange policy

At Vallor, we want you to be completely satisfied with your purchase. However, we have specific policies regarding cancellations and exchanges, which are outlined below.

1. No Cancellations Once an order is placed, it cannot be canceled. We work quickly to process and ship your order to ensure timely delivery, so cancellations are not possible. Please double-check your order before confirming, including sizes, colors, and quantities.

2. Size Exchange Only We understand that sometimes an item may not fit as expected. If you’ve received an item that doesn't fit properly, we offer size exchanges. You can request a size exchange for a different size of the same product, provided it meets the conditions outlined below.

3. Exchange Conditions To qualify for a size exchange, the following conditions must be met:

• You must notify us of the exchange request within 7 days of receiving your order.

• The item must be in its original, unused condition (unworn, unwashed, and with all original tags and packaging intact).

• The item should not have been altered in any way (e.g., cut, hemmed, or personalized).

• Exchanges are subject to availability of the requested size. If the requested size is out of stock, we will offer a suitable alternative or refund the purchase.

4. How to Request an Exchange To initiate an exchange, please contact our customer service team at [houseofvallor@gmail.com] within 7 days of receiving your order. You will be given instructions on how to return the item and proceed with the exchange.

5. Return Shipping Costs You are responsible for the cost of return shipping when exchanging an item. We recommend using a tracked shipping service to ensure that your return reaches us safely. Vallor is not liable for any lost or damaged returns.

6. Final Sale Items Please note that items marked as final sale or discounted cannot be exchanged or returned under any circumstances.